Claims Management

Vital insurance is committed to the provision of fast and efficient claims service and advice. The key principles that underline our claims philosophy are:

• Proceed fairly in the interests of our clients in the event of a claim
• Work with our customers to understand overly technical policy interpretations
• Work with our customers to reduce the cost and the number of claims through effective risk management strategies and work with our clients through difficult times.

In the event of a claim, we will:

• Provide you with the insurers claim form if needed
• Arrange for the loss assessor to be appointed if applicable
• Advise on the completion of the claim form
• Provide advice to ensure you have received your full entitlements

Links To Insurers

Premiuim Payments

Payment Options

Payment by Mail

Send Cheque, Postal Note or Money Order to:
Vital financial group PO BOX 756 The Junction NSW 2291

Telephone & Internet Banking - BPAY

Contact your participating financial institution to make a payment from your cheque, savings or credit card account.

Please refer to the front of your invoice for your BPAY reference number.
BPAY Biller Code: 303800

Credit Card Payment

Pay by Phone: 1800VITAL (858251)

Please note: There is a merchant service fee applicable to credit card payments. All credit cards accepted.